All parcels shipped within the UK are FREE and are sent via Royal Mail Special Delivery service in 1-2 days.
All parcels shipped outside the UK cost £10 and are sent via Royal Mail International Tracked and Signed. In Europe 2-5 days, US 5-7 days.
Orders will be dispatched within 3 working days.
Should Van Peterson Designs be unable to dispatch your order within 3 working days, you will be contacted by email with an estimated dispatch date.
All orders will be delivered in Van Peterson Designs branded packaging.
UK : all prices include 20% VAT.
Orders that are shipped outside the UK and EU, will have 20% VAT deducted from the price.
CANCELLATION AND RETURNS
If you are not satisfied with your item(s) you have a right to cancel the purchase, return the item(s) and receive either a full refund of your money or exchange with another product.
If you wish to return an item please contact us via email beforehand on firstname.lastname@example.org. In your email please quote your name and order number and state the reason for your return.
Please note: Van Peterson Designs do not cover the shipment cost of returns, nor take liability for any damage incurred to the goods during returns shipment. We recommend that a trackable and insured service is used when returning an item.
All items must be returned unused, in their original packaging with the hygiene tag intact.
For hygiene reasons no refund or exchange will be given if the hygiene tag has been removed from the item.
All items must be returned and received within 14 days of purchase.
Once the item has been received we will process a refund or exchange.