Free UK Delivery | £10 International Delivery

 

DELIVERY

  • All parcels shipped within the UK are FREE and are sent via Royal Mail Special Delivery service in 1-2 days.
  • All parcels shipped outside the UK cost £10 and are sent via FedEx Tracked and Signed. In Europe 2-5 daysUS 5-7 days.
  • Orders will be dispatched within 3 working days.
  • Should Van Peterson Designs be unable to dispatch your order within 3 working days, you will be contacted by email with an estimated dispatch date.
  • All orders will be delivered in Van Peterson Designs branded packaging.

 

TAX

  • UK and EU : all prices include 20% VAT.
  • Countries outside EU: will have 20% VAT deducted from the price.

 

CANCELLATION AND RETURNS

  • If you are not satisfied with your item(s) you have a right to cancel the purchase, return the item(s) and receive either a full refund of your money or exchange with another product.
  • If you wish to return an item please contact us via email beforehand on info@vanpeterson.com. In your email please quote your name and order number and state the reason for your return.
  • Please note: Van Peterson Designs do not cover the shipment cost of returns, nor take liability for any damage incurred to the goods during returns shipment. We recommend that a trackable and insured service is used when returning an item.
  • All items must be returned unused, in their original packaging with the hygiene tag intact.
  • For hygiene reasons no refund or exchange will be given if the hygiene tag has been removed from the item.
  • All items must be returned and received within 14 days of purchase.
  • Once the item has been received we will process a refund or exchange.

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